We are committed to maintaining a close working relationship with all customers and provide a comprehensive after sales support and energy advice service to ensure they remain fully satisfied with their solutions.
Post-installation customers are provided with a dedicated contact who is available to call on to offer any energy advice or assist with questions and concerns they may have. Our technical engineers are also available to offer nationwide support for any issues or queries, no matter how big or small they may seem.
All systems are backed by a warranty to provide added peace of mind and reassurance to customers.
Although your Powerstar system is maintenance free, inspections including voltage, current and thermal imaging surveys are recommended to be carried out annually to ensure optimal running conditions. This package is provided to customers in the form of a performance inspection survey which is available on both HV and LV electrical equipment.
This service extends to other technologies not manufactured by Powerstar, so be assured that our engineers can inspect all types of VO equipment, regardless of its manufacturer, and provide customers with a decisive report outlining its efficiency and recommendations for its continued use.
Through a Powerstar performance inspection survey, we ensure that all equipment meets current safety regulations and is achieving maximum energy efficiencies along with identifying further savings opportunities for clients and offering energy advice.
If you require multiple sites or multiple technologies or systems installed we offer a Multi Asset Programme which included inspections and upgrades as standard.
View our testimonials page to review feedback from current Powerstar customers who have benefited from the after sales support and energy advice offered as part of our fully supportive concept to completion approach to working with customers.
Future Proofing Solutions
If required, we can also work with customers to ensure all solutions are future proofed as a result of any planned expansions or operational changes in the business which may affect the installed solution.
In these situations we work with customers to provide sound energy advice, and look into the most effective way to ensure the current installation continues to provide maximum savings, which includes advising of potential upgrades to larger systems, the inclusion of additional features or retrofitting alternative systems in the Powerstar range.