We respect the privacy of our visitors and are committed to preserving your online safety by upholding your privacy at all times when you visit or communicate with our site.
If you have any questions about your personal information, please send an email to [email protected] with the subject “Privacy”.
Data can be collected and processed during the operations of our website. We may collect, store and use certain details of your personal information in line with this policy. The following are ways we may perform these actions:
1.1 Data that we cannot use to identify you but is collected to help us improve our service and understand the needs of our customers include: location data, IP address, traffic data, and other communication information.
1.2 To register for an event, complete a registration form or contact form, we request personal data including name, email, company name, area/region and phone number which is essential for us to process your request. We may also request supplementary information in order to understand more about you (these fields will be optional). If you contact us, we may also keep a record of the correspondence.
1.3 If for any reason you communicate with our personnel or site we may collect information.
Information stored or collected helps us to improve how we communicate with you and the services we provide. The following list contains how we use your data:
2.1 The information outlined in 1 will only be gathered for the mentioned intended purpose at time of collection unless you give us consent to use your data for other communication.
2.2 We may use data we have collected regarding your engagement with our website and webinars and seminars we present to inform future communication with you about products and services we offer or to allow you to use the full range of features on or via our website.
2.3 We may also use information gathered to make changes or improvements to our website in order to improve your experience as a future user.
At times, we may disclose personal information to persons in our group. This can include employees of subsidiaries, holding companies, or any other subsidiaries, distributors and suppliers or agents involved in our business, if applicable. Please note that our suppliers’ use of your personal data is subject to a contract.
3.1 We will not share any information with any third party outside our group unless:
a) It is with your consent, or;
b) we are required to do so by law.
4.1 Under the provisions of the General Data Protection Regulation (GDPR) you have a right to access, erase and transfer the data we have collected that is specific to you. If you wish to exercise these rights you may contact our Data Champion whose contact details are outlined in Section 11.
4.2 If you choose to unsubscribe or opt-out from communication by email we will not send you any further correspondence by email. We will continue to gather data relating to your engagement with our website. You can update your email settings here.
All data is collected and stored via https secure websites. Data is stored and protected in accordance with the relevant sections of the GDPR.
We do record some of calls for training and quality purposes, they are only held for 28 days.
7.1 Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
7.2 However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests for direct marketing and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.
7.3 If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).
7.4 Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 13 years of age.
We retain personal information we collect from you where we have consent or an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
You have the following data protection rights:
10.1 You can edit your personal details via the update your information page at any time. We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us.
10.2 In addition, you can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the Section 11 heading below.
10.3 You may unsubscribe from certain email communications by following the unsubscribe link in the email communication itself. You may also update your personal information using the previously mentioned update your information page at any time. You may also email [email protected] in order to access, correct, delete or update your personal information on our systems. We will answer every email as promptly as possible.
10.4 Similarly, if we have collected and processed your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
10.5 If you have any privacy-related questions or unresolved problems, you may contact us using the information provided under Section 11.
10.6 You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. You can see a list of local data protection authorities here.
10.7 The website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal information to these websites.
This page was last updated on 18 April 2018.
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